JOONIE LABS / SUPPORT
How can we help?
Find answers for each app and guidance for contacting us.

Frequently asked questions
about days
Which dates can I record?
Keep birthdays, anniversaries, trips, and other important dates, with countdowns and elapsed days.
Where are the download links?
The official site currently lists App Store and Google Play as preparing for launch. Check the official site for public links when available.
How do themes and PRO work?
Basic themes are free. Some premium themes are available for three days after a rewarded ad; PRO is a one-time in-app purchase. See the official guidance for details.
Frequently asked questions
LUNEO: Walk & Trace
Why is my route not recording?
Check location services and LUNEO's location permission in device settings. Allow precise location and try an area with a GPS signal. Device or OS power-saving settings may affect recording.
How are steps and calories calculated?
Step counts depend on supported motion sensors and permission. Calories are estimates based on workout data, not medical or diagnostic information.
Can I see records on another device?
Workout records currently use local app storage. Account-based sync and Joonie Labs server backup are not available. OS backups may depend on your device settings.
How do I delete records or shared files?
Delete a workout from History. Files saved to your photo library or shared to other apps must be deleted separately in those apps.
How do I share a photo or video story?
Select media in the story editor, then save the result or use the standard share sheet. Direct posting to a specific social app is not provided.
Can I change advertising and permission choices?
Check advertising settings and available privacy-choice options in the app. Manage location, motion, photos, and tracking permissions in device settings. Options vary by OS and region.
CONTACT
Contact guidance
Include the app name, device model, OS and app version, the issue, and steps to reproduce it. Share routes revealing your location or personal media only when necessary.
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